Make a payment online

How do I make a payment online?
Simply visit the Web Payment site anytime, 24 hours a day, and use your Visa or MasterCard to pay for library fines and other charges. Please note that on Mondays between 8 a.m. and 9 a.m. the site may be offline for routine maintenance.

What can I pay for online?
You can use the Web Payment to:

  • Pay for overdue fines or charges
  • Pay for lost or damaged items

Is there a minimum I have to pay?
The minimum payment in one transaction is $5.00. You can pay up to the maximum amount outstanding. You cannot over-pay and carry a credit.

Do I have to make a full payment?
No. Partial payments are accepted.

Will my credit card information appear on my library account and will it be secure?
Credit card information is encrypted before it is transmitted via a secure gateway connection and it is not stored in the library's database. All payment transactions are secured using a SSL (Secure Socket Layer) protocol connection.

How soon will my library account be updated after a payment is made?
Immediately. Accounts reflect payments in real time.

Can I make debit card payments using Web Payment?
No, debit card payments cannot be made online.

I paid for some lost items which I have just found. Can I get a refund?
Within 90 days of payment, bring your items to your nearest library branch and speak to library staff to arrange for a refund. Credit card refunds cannot be processed over the phone. Refunds are issued by cash or cheque.

What happens if my transaction is declined?
If the transaction is declined, you will see a message on your screen confirming the transaction has failed. Your credit card will not be charged. Contact your credit card company. Outstanding library fines and charges will remain on your library account.

Can I use my credit card to pay off another family member's charges?
Yes. You will need the Library card barcode and PIN to access your family member’s account.

Why are my overdue items not showing an amount?
Fines will not be calculated until overdue items are returned or renewed.

Why do I get an ‘Error Occurred’ message when I try to log in?
Ensure you are entering your library card barcode number without any spaces. You will also need your library account PIN number (often the last 4 digits of the telephone number associated with your library account).

Why won’t my transaction go through?
Ensure that you have entered your credit card number correctly (no spaces).

Need Help?
You can fill in this form or Call the General Inquiries line at (902) 490-5753. The General Inquiries line is staffed Monday-Thursday 8:30 a.m. - 9 p.m., Friday 8:30 a.m. - 5 p.m. and Saturday 9 a.m. - 5 p.m., and Sundays (after Labour Day until Victoria Day weekend) from 1 p.m. -5 p.m.