Digital Media Support Form Having trouble borrowing digital media on your device? Please provide as much information as possible so that our Digital Media Specialist may troubleshoot your issue. * indicates a required field.Name * Required First Last Email * Required Library Card * RequiredDevice(s) used: * RequiredKobo Aura, Kobo Arc, Kindle Fire, iPhone, iPad, Samsung Galaxy, etc.Applicable software versionAdobe Digital Editions, OverDrive app, etc. (This information can be typically found under "Help -> About")Operating System:Mac® OSX 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.Internet browser & versionInternet Explorer® 9.0, Firefox® 40.0.0, Google Chrome 50.0.0, etc. (In most browsers, find this under "Help -> About")Steps to reproduce the problem (in as much detail as possible): * RequiredTitle(s) of any problem downloads: Web address of any error page(s) you encounter: Exact text of any error message:Additional Questions/CommentsPhoneThis field is for validation purposes and should be left unchanged. Can you tell me more about this webform submission?The contents of this webform are sent to library staff via email. We recommend that you do not submit confidential information (like your library card number, passwords or credit card information). If you need to share confidential information with library staff, we suggest that you use other channels of communication, such as the telephone.Visit our Privacy Statement, opens in a new window to learn more about how your personal information is handled and protected.This information will be submitted via email. Learn More.