Customer Conduct Policy

Together we are responsible for making the Library a safe and welcoming space for everyone. When accessing Halifax Public Libraries at a branch, in a community space, or online, we ask that you:

Be considerate of others

  • Conduct that is disruptive, unsafe, prevents the enjoyment of the Library by others, or interferes with Library operations, is not permitted.

Communicate with respect

  • Respect diversity, which includes age, abilities, culture, ethnicity, sex, gender identity, gender expression, language, physical characteristics, race, religion, socio-economic status, spirituality, and values.
  • Abusive, harassing, and violent behaviour is not permitted.

Use Library spaces and materials as intended

  • Enjoy Library property and materials as intended, without destruction, damage, or defacement.
  • Refrain from soliciting, canvassing, or unauthorized selling
  • Ensure personal items are kept safe, as the Library is not responsible for lost or damaged personal property.
  • Service animals are always welcome at the Library. Occasionally, other animals may be permitted on site as part of authorized Library programs.

Respect privacy when photographing and filming your Library visit 

  • You are welcome to record your Library visit, provided you respect the privacy of community members and staff, asking permission before including them in photos or videos. If you are looking to photograph or film inside a Library branch for professional or commercial purposes, prior Library approval is required. You will need to connect with the Library’s Marketing and Communications team to make an application, coordinate details, and ensure all safety and insurance requirements are in place.

To request permission for a film or photo shoot inside a library location, visit the Film & Photo Request information page under Use of Space.


In situations where a customer is engaging in conduct that interferes with a safe and welcoming environment they will be asked to stop, move to another location or activity, or leave the Library premises for up to one month.  Access to specific Library services may also be limited.

Severe or recurring behaviours may result in the community member being issued a Notice to Remain from Premises and barred from some or all Library facilities for up to six months. Once a person is barred, they cannot remain or return to the specified Library premises. If they do so, they will be trespassing under the Protection of Property Act. Police will be notified and may take action. Depending on the seriousness of the conduct, violations may result in prosecution.

Library staff may request to inspect bags and carrying cases.

For dealings with conduct of children, see the Youth Conduct and Safety in the Library Policy.

Revised: April 2021

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